Alter Domus Response to Coronavirus Outbreak


Luxembourg, 19 March 2020


As you are aware, the spread of the coronavirus (COVID-19) is a fluid and quickly evolving situation.  While Alter Domus is prepared and operating at full strength, we now know with the expansion of cases and directives of authorities worldwide this situation will be with us for an extended period of time. We are following developments related to the spread of the virus very closely, and our priority remains the safety of our employees, clients, and the communities we all live and work in. We know many of our clients and the investors and market intermediaries we connect to will be working remote. Our offices and teams are well matrixed and distributed worldwide, and our business toolset of applications and processes are top-tier, redundant, and accessible wherever our team and clients connect from – be it the office or home.


What we have done

On 4th March 2020, we took preventative measures on a global basis to cancel and restrict all non-essential international business travel. From 16th March 2020, we are implementing a travel restriction between all Alter Domus offices, even if they are located within the same country. We have imposed a 14-day, home-working quarantine on persons who have visited any high-risk areas. Face-to-face meetings have been cancelled or postponed wherever possible, and we are actively using remote meeting technology to service our clients.


We are of course also following the directives issued by individual governments regarding the virus outbreak and the need for containment. For example, our offices in mainland China were closed earlier in the year, and as of March 18th the majority of our offices are in full home working mode. Those which are not are ready to do so immediately.


We operate an informative web page dedicated to Business Continuity for our staff, where they can find out about current BCP issues 24-hours a day. The safety of our employees and clients and the continuity of our business operations remains our priorities.


What we are prepared for

It must be anticipated that other national restrictions will be imposed in the coming days and weeks as the pandemic reaches its peak. We are confident that our processes are robust and effective, and we are not anticipating any disruption to our services, though we do anticipate extension of some timelines around deliverables, which if necessary will be communicated with you directly.


Alter Domus is here for you, and we are well positioned to help.  


If you would like further information regarding our BCP measures, please feel free to contact Stephane Bourg, Chief Compliance and Risk Officer (, +352 48 18 28 3519) or Gianni Ragni, Head of Group Business Continuity Planning (, +352 48 18 28 3160), or for our clients in the USA,  Markita Bonner, Regional Business Continuity Manager (, +1 312 300 4732).


Doug Hart,
Chief Executive Officer, Alter Domus

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